Refund Policy
Last updated October 31, 2026
We want you to be happy with your build. This is how refunds work.
Before we start building
If you change your mind before we begin work on your build, message us or email us and we will refund the full build fee. If you were paying in parts, we refund what you have paid and the payments still to come are cancelled. The status of your order in your portal shows whether work has started.
After we start building
Once work is underway, the build fee covers time and work already done. If something is wrong, we fix it through your included revision rounds. If we cannot deliver what your order describes, we will refund you for the part we did not deliver.
Care plan
The first 30 days of the care plan are free, because the first charge is taken 30 days after checkout. You can cancel any time. We do not refund a month, or a year on the yearly plan, that has already been billed.
Invoices for extra work
If an invoice for extra work was charged by mistake or the work was not delivered, tell us and we will correct or refund it.
How to ask, and how long it takes
Message us in your portal or email [email protected] with your order number. Approved refunds go back to your original payment method. Your bank usually takes 5 to 10 business days to show it.
Also see our Terms of Service and Privacy Policy.